We wanted to post this information to highlight the symbiotic relationship between a DisplayLink-based product and the drivers for the host system’s internal graphics adapter in order to encourage best practices when troubleshooting problems. It is for this reason that we have not provided direct download links to the driver versions listed above.įor general reference, here are links to the major Windows laptop manufacturer’s support pages:
Important-It is important to note that each specific problem case is different, and that the solution described above will not apply to all instances (even those with similar behavior).
The Intel graphics driver versions we recorded that resulted in the problem behavior were: The systems were relatively new models that contained Intel ‘Ice Lake’ processors (CPUs) with either integrated Intel Iris Plus graphics adapters or Intel UHD graphics adapters. Almost all of the systems were made by Dell or HP. Using our PlugDebug diagnostic utility, we started to notice a pattern. In other cases, customers would describe that the entire image within the display would ‘freeze’ momentarily, and then return to normal after a few seconds.
In the cases reported to us, customers would describe a delay of approximately 5 to 10 seconds between physically moving the mouse and the position of the mouse pointer on-screen reflecting the change, or a keypress on a keyboard being reflected within an application. We wanted to share our findings for the benefit of others, as well as to highlight some best practices when using our DisplayLink products. Important-The information presented below does not apply to all cases.
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